Contact

Have a question about a toy, your order, or a return? We’re here to help.

Get in touch

Email: support@taoveya.com
Phone: +86 150 7080 1059

Customer service hours: Monday–Friday, 10:00 AM–6:00 PM Hong Kong Time (HKT, UTC+8), excluding public holidays.
We typically respond within 1–2 business days.

Help with an order

Please include your order number and the email address used at checkout. For a damaged, defective, or incorrect item, include a description of the issue and clear photos of the item and packaging. Please do not send payment card details or passwords.

For delivery information, see our Shipping Policy. To request a return, see our Return & Refund Policy. You can also find answers in our FAQ.

Business information

VELUNORIA is operated by PAIYUN TRADING CO., LIMITED, a company registered in Hong Kong.

Registered business address:
Room B53, 2/F, Phase 1, Kwai Shing Industrial Building
36–40 Tai Lin Pai Road
Kwai Chung, New Territories, Hong Kong

Orders are shipped from Nanchang, Jiangxi, China. Our registered business address is not a return address. Please contact us before returning any item; approved returns are handled by our designated return facility in Nanchang, China.