Shipping policy

Last updated: October 26, 2026

Thank you for shopping with VELUNORIA. This policy explains where we ship, how orders are processed, and what delivery times to expect.

Where we ship

VELUNORIA currently ships to eligible delivery addresses in the United States only. We do not ship outside the United States or to APO, FPO, or DPO military addresses. Delivery availability for your address is confirmed at checkout. If checkout does not offer delivery to your address, we are unable to accept the order for that address.

Shipping costs

We offer free standard shipping to eligible U.S. addresses, with no minimum purchase. Available delivery options and any applicable charges will be shown at checkout before you place your order.

Order processing and shipping origin

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are dispatched from Nanchang, Jiangxi, China. Business days are Monday through Friday, excluding public holidays.

Processing time is separate from the time the carrier takes to deliver your order.

Estimated delivery times

After dispatch, standard shipping is estimated at 5–8 business days for most eligible U.S. addresses. Eligible remote U.S. destinations, where delivery is available at checkout, may take an estimated 8–11 business days.

Including processing time, most eligible U.S. orders are estimated to arrive within 6–11 business days after payment confirmation. Orders to eligible remote destinations are estimated to arrive within 9–14 business days. These are estimates, not guaranteed delivery dates.

Delivery may be affected by carrier delays, customs clearance, severe weather, public holidays, or other circumstances outside our control. These estimates do not limit any rights you may have under applicable law.

If we cannot ship on time

If we learn that we cannot dispatch your order within the promised processing time, we will contact you as soon as possible with an updated estimated shipment date. You may choose to agree to the delay or cancel the unshipped order for a full and prompt refund. If we are unable to fulfill your order, we will cancel it and issue a full and prompt refund.

Tracking your order

After your order ships, we will email tracking information when it is available. Please allow time for the carrier’s first tracking scan to appear.

Address changes and cancellations

Please check your shipping address before placing your order. To request an address change or cancellation, email support@taoveya.com as soon as possible and include your order number. We cannot guarantee changes once processing has begun or the order has shipped.

Delayed, missing, or damaged deliveries

If your order is significantly delayed, tracking has not updated, or a parcel is marked delivered but you cannot find it, contact us with your order number. We will review the issue and explain the available next steps.

If an item arrives damaged, defective, incorrect, or incomplete, contact us and include clear photos where possible. Your rights under applicable consumer law are not affected.

Returns

Free outbound shipping does not mean free change-of-mind returns. Please read our Return & Refund Policy for return conditions, the return address, and return shipping costs.